Joe Cotellese

  • Checkout new iOS app ClipDish

    I love to prepare recipes that I discover on the internet. There are some really great food bloggers that have made me a better cook. Unfortunately, the user experience of most food blogs is pretty terrible. They need to write long form content in order to attract search traffic. However, that long form content often buries the ingredients and instructions deep within the post.

    It’s interesting to read deeper into the origins of the recipe and it helps me decide whether or not I actually want to try it. When it comes time to preparing a meal, I just want to see the recipe, in a form that is easy to read on a device that doesn’t turn off every couple of minutes.

    That’s why my company built ClipDish. It’s a recipe app that saves just the recipe from food websites.

    If you have an iOS device, go check out ClipDish in the App Store.

  • First day back to intermittent fasting I’m at 12 hours and the crankiness and hunger is hitting me. Luckily I’ve done this before and it passes it after the first couple of weeks.

  • Decided to stay home and watch TV by the fire with Trish tonight. Happy NewYear.?

  • Grocery stores with more self checkout lines than cashier’s don’t value their customer’s time.

  • I enjoyed the Mandalorian alot more than the Rise of Skywalker. 📺🎥 Prove me wrong.

  • Product Has Moved

    The website you're reading is about 10 years old, maybe older. Going through some of these older posts is a lot like cleaning out your attic. You come across a lot of dusty things, many of which you can't ever recall buying.

    I'm keeping this site around but cleaning out some older posts. I've written a few piece on product development which I'll keep here for posterity. However, if you want to see my current writing on product management then visit my other site.

  • Tim Ferriss on being busy

    Being busy is a form of laziness— lazy thinking and indiscriminate action. Being busy is most often used as a guise for avoiding the few critically important but uncomfortable actions.
    đź’¬

    Ferriss, Timothy. Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (p. 201). Houghton Mifflin Harcourt. Kindle Edition.

  • Rabbit Hole

    Distractions are a bitch. I’m writing this as the last step in a hole that I found myself in. It went something like this.

    1. Wanted to work on a checklist for my morning routine.
    2. Had to decide best tool to create my morning routine in.
    3. Realized I already had it in a text file. Opened the text file.
    4. Made some updates to the existing checklist.
    5. Thought “Hmm. Doesn’t Tim Ferriss have a process he follows every morning?”
    6. Dug into Tools of Titans.
    7. Found a quote and thought. Hmm. I should put this quote on my blog.
    8. Went to said blog.
    9. Logged in and realized “Oh, I need to update my version of Wordpress”
    10. Realized the rabbit hole I just got myself into and decided to jot it down.

    This all happened over the span of 12 minutes.

    I’ve been meditating a lot lately using Headspace. The one thing that Andy continues to say is if you feel distracted, make note of it and bring yourself back to the breath.

    So, noted, breathing, back to work…

  • carmen's kitch: Cast Iron Skillet Pan-Seared Filet Mignon

    Cast Iron Skillet Pan-Seared Filet Mignon inspired from Ina Garten’s Steakhouse Steaks recipe2 (1o ounce) filet mignon

    • 2 Tbsp grapeseed oil or vegetable oil
    • 1 Tbsp fleur de sel or kosher salt
    • 1 Tbsp freshly ground black pepper
    • 2 Tbsp unsalted butterDIRECTIONSPreheat oven to 400 degrees.

    Heat a large cast iron skillet over high heat until very hot (5-7 minutes).

    Pat the steaks dry with a paper towel, and brush them lightly with oil. Combine the salt and pepper on a plate and roll the steaks in the mixture, pressing lightly to coat both sides.When the skillet is ready, add the steaks and sear them evenly on all sides, for 2 minutes per side.

    Will take total of 10 minutes.

    Top each steak with 1T butter, and place skillet in the oven. For medium rare (125 degrees) cook for 7-10 minutes, testing with meat thermometer. Once you’ve achieved desired doneness, transfer the steaks to platter and cover tightly in aluminum foil.

    Allow steaks to rest for 5-10 minutes. This really makes all the difference in the world!

    Source: carmen’s kitch: Cast Iron Skillet Pan-Seared Filet Mignon

  • An Oral History of 'National Lampoon's Christmas Vacation' | Rolling Stone

    National Lampoon’s Christmas Vacation is my favorite Christmas movie. There are so many things to love about it. Here’s a post in Rolling Stone that talks about some behind the scenes stuff that went on. Xmas or Bust: The Untold Story of ‘National Lampoon’s Christmas Vacation’

  • Online Fundraising Website to Raise Money Online for a Cause | Fundraise online for Charity on Crowdrise

    Crowdrise is a platform for fundraising.

    It’s a great example of a company that does content writing well. This site was discussed as a case study in a presentation I saw of Anne Handley @MarketingProfs

  • Space Stations 3D Printer Makes 1st Part

    This is really cool - Space Station’s 3D printer makes it’s first part.

  • Get Studiopress Genesis Theme working with POSSE Webmentions

    The POSSE (Publish (on your) Own Site, Syndicate Elsewhere) espouses the idea that all content should be owned by you. The content lives on your own site and then is broadcast to all the other content silos on the internet (i.e., Twitter, Facebook, Instagram).

    The technology that allows Wordpress to support this is handled through the IndieWeb plugins. One of these plugins allows activity in silos on syndicated posts to be put back onto your website. What this means is if I post a status message on my Wordpress blog, Twitter displays it, someone replies on Twitter, than that reply is displayed on my website.

    How I do this is through a third party service called Brid.gy. You can read about that if you want to set it up.

    When I got everything running I noticed that I was seeing activity on my posts but they were not displaying on my site. I use Studiopress Genesis + Mindstream themes. I did some digging and figured out the problem.

    Two quick changes to the main Genesis theme will fix displaying a webmention on my site:

    The first in the function genesis_do_comments()

    if ( have_comments() && (! empty( $wp_query->comments_by_type['comment']  ) 
    or ! empty ($wp_query->comments_by_type['webmention'] ) ) ) {

    The second in genesis_default_list_comments:

    function genesis_default_list_comments() {

    $defaults = array(
        'type'        => 'comment',
        'avatar_size' => 48,
        'format'      => 'html5', //* Not necessary, but a good example
        'callback'    => genesis_html5() ? 'genesis_html5_comment_callback' : 'genesis_comment_callback',
    );

    $args = apply_filters( 'genesis_comment_list_args', $defaults );

    wp_list_comments( $args );

$webmentions = array(
        'type'        => 'webmention',
        'avatar_size' => 48,
        'format'      => 'html5', //* Not necessary, but a good example
        'callback'    => genesis_html5() ? 'genesis_html5_comment_callback' : 'genesis_comment_callback',
    );
    wp_list_comments( $webmentions );

}

    This is not a perfect solution. Everytime Studiopress updates their themes I’ll have to reply this change. It also doesn’t allow you to interleave mentions and comments in time order. As you can see, it displays comments first them webmentions.

  • Looking forward to this.

    The hype begins for the new Star Wars movie -

  • The One Sign You Will Be Rich

    I read a pretty good post the other day from @bdehaaff about obtaining wealth.

    The gist is (no surprise here) that people who are rich work harder at it than everyone else. It doesn’t matter how you measure wealth, the formula is the same.

    Want to have an abundance of friends? Work hard at it.

    Want to have a rich and rewarding family life? Work hard at it.

    Want to have financial success? Work hard at it.

    Want to have an amazing relationship with your partner? Work hard at it.

    You can read it all here - The One Sign You Will Be Rich | LinkedIn.

  • Comcast: Everyone secretly knows our Time Warner merger is good for customers | Ars Technica

    Comcast: Everyone secretly knows our Time Warner merger is good for customers | Ars Technica.

    Seriously?

  • 5 Reasons You Should Work For A Startup At Least Once | TechCrunch

    5 Reasons You Should Work For A Startup At Least Once | TechCrunch.

  • You may not be responsible...

    “You may not be responsible for causing what happens to you, but you are responsible for what you do to correct it.” - Michael Durst

  • Rework Book Summary

    I recently finished the excellent book Rework by the guys at 37 Signals. If you’ve read Getting Real, most of this is old hat. However, if you are interested to see how their product development principals are applied to running a business. Check it out.

    Here’s my outline.

    Chapter 1 - First

    The New Reality

    • Ignore the real-world
      • people will continue to tell you why you can't do something. 37signals shows you that's a bad assumption
    • Learning from mistakes is over rated
      • Harvard report showed that success breeds success, failures have same rate of failure as first time entrepreneurs
    • planning is guessing
    • Why grow?
      • you don't need a giant company
      • ramping up shouldn't be goal.
      • build the right size company for your business
    • Workaholism
      • don't kill yourself working. You are less effective.
      • "Workaholics aren’t heroes. They don’t save the day, they just use it up. The real hero is already home because she figured out a faster way to get things done."

    Chapter 2 - Takedowns

    Ignore the real world

    • people in the "real world" are full of pessimism and despair
    • assume society isn't ready for change
    • don't believe it
    • The real world isn’t a place, it’s an excuse. It’s a justification for not trying. It has nothing to do with you.

    Learning from mistakes is overrated

    • other people's failures are there own
    • their failure has nothing to do with you
    • instead, learn from your successes.
      • it's your ammo
    • failure isn't a prerequiste for success
      • people who fail have the same follow-up success as first timers
    • success is what counts

    Planning is guessing

    • Writing a plan makes you feel in control of things you don't control
    • THey are really just guesses
    • Plans let the past drive the future and can put blinders on you
    • They don't let you improvise
    • If you write a big plan you'll never look at it anyway.
    • Make decisions right before you do something
    • Working without a plan may seem scary. But blindly following a plan that has no relationship with reality is even scarier.

    Why grow?

    • Maybe the right size for your company is 5 or 40 people
    • grow slow
    • see what feels right
    • small businesses wish they were bigger but ...
    • big businesses wish they were more agile
    • once you get big it's hard to shrink without damaging morale
    • Don’t be insecure about aiming to be a small business. Anyone who runs a business that’s sustainable and profitable, whether it’s big or small, should be proud.

    Workaholism

    *Burning the midnight oil is stupid *workaholics can create more problems then they solve

    • they aren’t herods. They don’t save the day. The real hero is home early because she figured out a faster way to get things done.

    Enough with "entrepreneurs"

    • Everyone should be encouraged to start his own business.
    • replace entrepreneur with "starter"
    • all you need is an idea, selfconfidence and a push

    Chapter 3 - Go

    Make a dent in the universe

    • To do great work, you need to feel that you’re making a difference.'
    • Don’t sit around and wait for someone else to make the change you want to see.
    • If you’re going to do something, do something that matters.

    Scratch your own itch

    • The easiest, most straightforward way to create a great product or service is to make something you want to use.
    • If you’re solving someone else’s problem, you’re constantly stabbing in the dark.
    • When you build what you need, you can also assess the quality of what you make quickly and directly, instead of by proxy.

    Start making something

    • What you do is what matters, not what you think or say or plan.
    • Until you actually start making something, your brilliant idea is just that, an idea. And everyone’s got one of those.
    • the most important thing is to begin
    • Ideas are cheap and plentiful
      • the original pitch is tiny.
      • real question is in execution

    No time is on excuse

    • When you want something bad enough, you make the time— regardless of your other obligations.

    Draw a line in the sand

    • Great businesses have a point of view, not just a product or service.
    • If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)
    • If you stand for something decisions are obvious
      • if you don't have an ethos everything becomes an argument.
    • Examples - whole foods, high quality natural organic products. No debate over Snickers or Coke

    Mission statement impossible

    • Big difference between a mission statement and truly standing for something
      • one is a piece of paper
      • one is something you do everyday
      • belive it and live it

    Outside money is Plan Z

    • No matter what type of business you are building take as little cash as possible. If you take cash you...
      • Give up control
      • think about cashing out
      • spend out of control
      • generally get screwed
      • stop thinking about customers, instead think about investors
      • are distracted by raising money

    You don't need as much as you think

    • work under constraints
    • It's ok to be frugal

    Start a business, not a startup

    • every business is goverend by same market rules
      • revenue in, expenses out, make money or go home
    • think about how you are going to make a profit right away
      • don't defer profits for later
        • that's a hobby
    • Act like a business, it will help you succeed

    Building to flip is building to flop

    • You need a commitment strategy, not an exit strategy. Stop talking about exit strategies
    • Don't be the flipper, if you have something good going, keep it going

    Less mass

    • embrace the idea of being smaller
    • keeping small lets you change easily
    • the more expensive it is to change, the less likely you will make the change

    Chapter 4 - Progress

    Embrace Constraints

    • get creative with the constraints you have.
    • You can make a lot with a little
    • 37signals -
      • only one or two people working on project at a time
      • keep features to a minimum
      • keeps down bloat

    Build half a product, not a half-assed product

    • you can turn a bunch of great ideas into a crappy produt
      • don't try to do it all at once
      • sacrifice things for the greater good
    • cut out the stuff that's merely "good"

    Start at the epicenter

    • There’s the stuff you could do, the stuff you want to do, and the stuff you have to do. The stuff you have to do is where you should begin. Start at the epicenter.
    • How do you find the epicenter? Ask yourself "If I took this think away would I still have something to sell?"

    Ignore the details early on

    • details are important
    • don't focus on them too early
      • disagreement / meetings / delays
      • get lost in things that don't really matter
    • Low rez prototypes

    Making the call is making progress

    • Try to swap "Let's think about it." with "Let's do..."
      • force yourself to make decisions
      • don't wait for the perfect solution
    • your decisions don't need to last forever
    • Long projects zap morale. The longer it takes to develop, the less likely it is to launch. Make the call, make progress, and get something out now— while you’ve got the motivation and momentum to do so.

    Be a curator

    • the stuff you leave out is what matters
    • look at how you can pare things down
    • Stick to what’s truly essential. Pare things down until you’re left with only the most important stuff. Then do it again. You can always add stuff back in later if you need to.

    Throw less at the problem

    • Trim down then polish what's left
    • stop pushing back deadlines and increasing your budget

    Focus on what won't change

    • don't be a company that chases the next big thing
    • core of business is built around thigns that don't change
      • invest in those
    • When you focus on permanent features, you’re in bed with things that never go out of style.

    Tone is in your fingers

    • don't focus on your tools
    • your equipment is a crutch
    • In business, too many people obsess over tools , software tricks, scaling issues, fancy office space, lavish furniture, and other frivolities instead of what really matters. And what really matters is how to actually get customers and make money.

    Sell your by-products

    • When you make something you end up also making something else.
    • everything has a by-product
    • try to find these and look for opportunities to monetize them

    Launch now

    • Once your product does what it needs to do get it out there.
    • If you had to launch your biz in two weeks what would you cut out?
    • Don’t mistake this approach for skimping on quality, either. You still want to make something great. This approach just recognizes that the best way to get there is through iterations. Stop imagining what’s going to work. Find out for real.

    Chapter 5 - Productivity

    Illusions of agreement

    • don't over document. It's an illusion
    • If you need to explain something, get real
      • remove layers of abstraction

    Reasons to Quit

    • Ask questions to determine if what you're doing matters
      • Why are you doing this?
      • What problem are you solving
        • make sure you are not solving an imaginary problem
      • Is it actually useful
        • don't mix enthusiasm with usefulness
      • Are you adding value?
        • adding something is easy. adding value is hard
      • Will this change behavior
      • Is there an easier way?
        • problems are usually simple, we just make them hard
      • What could you be doing instead?
      • Is it really worth it?
    • sometimes abndoning something is the best thing to do. Don't throw good time after bad work.

    Interruption is the enemy of productivity

    • Interruptions are slowing you down
    • it's not collaboration, it's just an interruption
    • they breakup work day into series of "work moments"
    • fight back from interruptions

    Meetings are toxic

    • an hour meeting with 5 people is 5 hours of lost productivity
      • is it ever worth it?
    • Est. rules if you are having a meeting
      • Set a timer and end meetings on time.
      • limit your invites
      • have a clear agenda
      • begin with a specific problem
      • go to the problem, not to a conference room
      • end with a solution

    Good enough is fine

    • Find judo solutions to hard problems.
      • maximum efficency with minimum effort
    • If good enough gets the job done, go for it.
    • better than wasting resources
    • you can't afford complex solutions
    • you can turn good enough to great later

    Quick wins

    • Momentum fuels motiviation
    • Every improvement you make gives you a jolt of momentum
    • longer it takes to do something less likely you'll finish it
    • stuck on a long term project? Give yourself some time each week to some small victories
    • What can we do in two weeks?
      • quicker it's in the hands of the customer the better off you'll be

    Don't be a hero

    • Sometimes you start something it takes longer than it should
    • you feel bad and lock yourself away and kill yourself to get it done.
    • was it really worth it?
      • you originally budgeted X and it took Y what else could you do in Y?
    • If anything takes longer than two weeks bring in someone else to take a look
    • best answer to problem might be to quit doing something

    Go to sleep

    • there are costs to pulling an all-nighter
      • you become stubborn
      • lack creativigy
      • low morale
      • irritability
    • don't be a mascohist, get some sleep

    Your estimates suck

    • we always see everything in best case scenarios
    • estimates that stretch weeks, months, and years into the future are fantasies.
    • break big things into smaller things
    • better to have it be a small project that’s a couple weeks over rather than a long one that’s a couple months over.

    Long lists don't get done

    • make smaller todo lists
    • divide problems into smaller and smaller pieces
      • find what you can deal with quickly
      • prioritize visually, most important thigns on top

    Make tiny decisions

    • big decisions are hard to make and change
    • make choices that are small enough that they are temporary
    • you can still think big just get there with one tiny decision at a time
    • always strive for attainable goals

    Chapter 6 - Competitors

    Don't copy

    • copying in business arean is dumb
    • you can't build a business being a copycat
      • it skips the understanding part
      • that's how you grow
    • if you copy, you can't keep up
    • you're always playing catch-up
    • being influenced is ok
    • you don't see the entire picture when you copy stuff
      • why do things work the way they do.

    Decommoditize your product

    • you're going to be copied
    • make you part of your product or service
      • Zappos example
    • You should be felt in all parts of your product
      • sales, service, explaining it, delivering it
      • can't copy you

    Pick a fight

    • If your competitor sucks, say so.
      • people will agree with you and rally behind you
      • be the anti-___
      • differentiate yourself and attract followers
    • get a target in your sights

    Underdo your competition

    • Normal thinking is beat competitors by one-uping them
    • it keeps you on the defensive
      • you can't think ahead then, only behind
    • Do less instead to beat them
    • Solve simple problems really well
    • leave the hard stuff to the competition
    • try one-downing
    • try underdoing
    • Don’t shy away from the fact that your product or service does less.
    • Highlight it. Be proud of it.
    • Sell it as aggressively as competitors sell their extensive feature lists.

    Who cares what they are doing?

    • Focus on yourself, not your competition
    • What's going on in here, more important than out there
    • if you worry about others you can't improve yourself
    • Don't allow your competition to define your parameters
      • you can't out-Apple Apple

    Chapter 7 - Evolution

    Say no by default

    • get into that habit
      • even to some of your best ideas
      • use it to get priorities straight
      • rarely regret saying no
      • often regret saying yes
    • don't avoid confrontation
    • customer isn't always right
    • making a view vocal customers happy isn't worth wrecking product for everyone else
    • make sure product stays right for you.
      • you'll love it because I do

    Let your customers outgrow you

    • if you stick with your current customers you cut off new ones
    • it becomes tailored to the current customer
    • stops appealing to fresh blood
    • that's how your company dies
    • Scaring away new customers is worse than losing old customers
    • you'll probably end up with a basic product. That's ok
    • small simple needs are constant
    • endless supply of customers who need that
    • Be true to a type of customer more than an individual customer with changing needs

    Enthusiasm != Priority

    • enthusiasm you have for a new idea is not an indicator of its true worth
    • Must have's get downgraded to nice to have with the passage of time
    • you chase ideas and you never get anywhere
    • let your ideas cool off a bit
      • write them down and revisit them
      • evaluate their priority with a calm mind

    Be at home good

    • don't be the product that only is good in the store
    • be the product that's good at home
      • you're more impressed with it then at the store
      • the more you use it, the more you like it
      • can't paint over bad experience with good advertising or marketing

    Don't write it down

    • How should you keep track of what customers want?
      • Don't
      • Listen but then forget what they say
    • The only requests that really matter are the ones that come up over and over again
    • you won't be able to forget them because they keep reminding you
      • they show you what things you really need to worry about
    • If you keep forgetting a request it's not that importnat

    Chapter 8 - Promotion

    Welcome Obscurity

    • obscruirty is good
    • make mistakes without everyone watching you
    • try new things
    • who cares if you mess up
    • Once you get bigger you'll take fewer risks

    Build an audience

    • Speak, write, blog, tweet, make videos.
    • Share information that's useful
    • it will help build an audience

    Don't outspend / out teach

    • Can't compete on marketing dollars
    • If you teach someone something you'll build a better bond
    • earn loyalty by teaching
    • they'll trust you more
    • they'll respect you
      • even if they don't use your stuff

    Emulate Chefs

    • Share everything you know
    • This might go against thinking
    • Don't be paranoid and secretive
    • Cooks write cookbooks. What can you do?

    Go behind the scenes

    • Show people how your business works
    • it builds a relationship with them
    • better appreciation for what you do

    No one likes plastic flowers

    • Don't fear your flaws
    • There is beauty to inperfection
      • Wabi-sabi - character and unqiueness over shiny facade
        • scatches and cracks are ok

    Press releases are spam

    • Don't do a generic pitch
    • Press releases are boring, they don't get people interested in writing about you
    • don't do what everyone else does
    • pick up phone and call someone
    • write them a note
    • pitch with passion and life
    • be unforgettable

    Fuhgettabout the Wall Street Journal

    • Big trades aren't that important
    • they are nice but don't result in instant activity
    • focus on trade pubs, niche outlets

    Emulate Drug Dealers

    • Make your product addictive.
    • give them a free taste and make them want to come back with cash
    • don't be afraid to give somethign away.
      • but you need something to sell

    Marketing is not a department

    • It's the sum of everything you do
    • 24/7/365

    The myth of the overnight sensation

    • you won't get rich quick
    • no one cares about you
    • trade the dream of overnight success for slow growth
    • it's hard but be patient
    • start building your audience today.
    • get people interested in what you ahve to say

    Chapter 9 - Hiring

    DIY First

    • don't hire someone until you've tried to do it yourself first
      • you understand the job better
      • you know what a good job looks like
      • you will be a better manager
    • try learning first
    • you need to be initimately involved in your entire business

    Hire when it hurts

    • don't replace lost employees immediately
    • see how long you can get by w/o him
    • might not need as many people as you think
    • hire when there is more work than you can handle for a sustained period of time

    Pass on great people

    • Don't just hire someone because they are great.
      • if you don't need them
    • don't have people one staff who aren't doing anything

    Strangers at a cocktail party

    • Don't hire too fast
    • they don't work well together initially
    • like strangers at a cocktail party, they're too polite to each other
      • no one says "This idea sucks"
    • you need to be able to tell each other when ideas are full of crap
    • safe environment to be honest when things get tough

    # Resumes are ridiculous

    • resumes are a joke
    • exaggerations
    • filled with fluff that don't mean anything
    • you want specific person who cares about company, product, customers, job
    • Look at the cover letter
      • trust your gut in the letter. first paragraph should hook you in.

    Years of irrelevance

    • little skill difference between six months of experience and six years.
    • real difference is dedication, personality, intelligence
    • not how long but how well someone is doing something

    GPAs don't matter

    • Not everyone tests well
    • too much time in academia can be harmful
    • pool of great talent is much bigger than people who completed college with great GPAs
      • dropouts
      • community college
      • just finished high-school

    Everybody works

    • small team, everyone works,
    • not just delegate work
    • everyone's producing

    Hire managers of one

    • They come up with own goals and execute on them
    • don't need much direction
    • free you from oversight
    • find someone who is capable of building something from scratch and seeing it through

    Hire great writers

    • If you're deciding between candidates, hire the best writer
    • being a good writer is more than just wriging
    • clear writing = clear thinking
    • great writers know how to communicate
    • make things easy to understand
    • they know what to omit

    The best are everywhere

    • Embrace remote work
    • have time overlap a few hours a day
    • meet in person once in a while
    • geography doesn't matter, hire the best talent

    Test drive employees

    • interviews only tell one picture
    • hire them for mini-project
      • twenty / forty hours
      • see how they make decisions
    • truth comes out in real work environment.

    Chapter 10 - Damage Control

    Own Bad News

    • if something goes wrong people will talk about it
      • should be you.
    • if something bad happens tell your customers
    • people respet you if you are honest.
    • make sure your customers are as informed as possible.
    • How to share the story?
      • message from the top
      • spread it far and wide
      • always have a comment
      • say your sorry like a real person
      • be really empathetic

    Speed changes everything

    • get back to people quickly. esp in customer service
    • try not to use canned answers
    • even if you don't know, tell them and get back to them.

    Know how to say you are sorry

    • use language that conveys you really understand how much they are inconvienienced.
    • no canned sorry message. they don't ring true
    • think about how you would feel if the apology was directed at you.
    • Would you believe yourself?
    • no apology will help you if your customers don't trust you.

    Put everyone on the front lines

    • big difference between working in kitchen and dealing with customers
    • don't split your front and back house
    • everyone should be listening to customers
    • try having everyone connect with customers a few times a year
    • no one should be shielded from direct criticism
    • Look at Craigslist founder

    Take a deep breath

    • make a change and people will bitch
    • resist urge to panic or make rapid changes
    • people are creatures of habit
    • make decisions you believe in even if it's unpopular at first.
    • negative reactions are always louder than postive ones.
    • when people complain, let them know that you are listening.

    Chapter 11 - Culture

    You can't create culture

    • Culture isn't foosball or trust falls.
    • It's action, not words
    • it needs time to develop

    Decisions are temporary

    • Things aren't problems until they are real problems
    • your decisions aren't set in stone
    • if circumstances change revisit your decisions
    • optimize for now
    • being small makes it easy to change course

    Skip the rockstars

    • create a rockstar environment instead
    • good work environment breeds great work
    • rock star environment comes from trust, autonomy and responsibility.
    • people should have
      • privacy
      • workspace
      • the right tools

    They're not 13

    • when you treat people like children, you get children's work
    • people need diversions
    • failing to trust employees is expensive.

    Send people home at 5

    • You don't need more hours, you need better hours
    • if they have things to do at home they use their time wisely
    • they get their shit done
    • you want busy people who have a life outside of work

    Don't scar on the first cut

    • Keep your policies to a minimum
    • Policies are collective punishment for the misdeeds of an individual
    • No one sets out to create a bureaucracy. It sneaks up slowly.

    Sound like you

    • Small companies try to sound big, it comes off as a joke.
    • It's ok to sound small
    • Talk to your customers the way you talk to friends
    • Read out loud what you write
    • Think about one person while you are writing it.

    4 Letter Words

    • Avoid need, must, can't, easy, just, only and fast.
    • Need - very few things need to get done.
    • Can't - yeah, you probably can
    • Easy - don't describe someone's job as easy. You don't ever describe your job that way.
    • Try to avoid words that box people into a corner

    ASAP is poison

    • stop saying it
    • everyone knows the stuff needs to get done as soon as possible
    • reserve your use of emergency language for true emergencies

    Chapter 12 - Conclusion

    Inspiration is perishable

    • we all have ideas - they last forever
    • inspiration doesn't
    • if you're inspired on Friday, dive right in
      • you can get a lot done in a little time
    • If inspiration grabs you, grab it back and put it to work.

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  • Thoughts on being a life long learner

    I went to the grocery store today to buy ribs for a cookout. I generally like to buy ribs with the back membrane peeled away so I don’t have to go through the effort of doing it while prepping.

    I haven’t purchased ribs from this grocery store before so I ask the butcher.

    “Do the ribs have the membrane still attached to the back of the ribs?”, I ask.

    To which the butcher repiles, “I have no idea. People ask me that all the time and I don’t know what they are talking about.”

    If you don’t know what the membrane is and customers continue to ask about it then it’s your job to find out.

    It doesn’t matter what field you work in. The only way to consistently knock it out of the park is to be hungry for knowledge.

    Oh, and for the curious, here’s the deal with the membrane.

  • The Holy Black Trading Company | The Holy Black Trading Co

    Last December I started DE shaving. People that do this tend to go a little nuts and buy a ton of soaps, blades, lotions etc. So far, I have resisted this urge.

    Then I came across The Holy Black Trading company. They sell, small batch aftershave and soap. With names like Bay Whiskey Lime and Gunpowder Spice I had to give it a shot.

    The Holy Black Trading Company | The Holy Black Trading Co.

  • Best-Ever Barbecued Ribs - Bon AppĂ©tit

    Best-Ever Barbecued Ribs - Bon Appétit.

  • Stephen Hawking: 'Transcendence looks at the implications of artificial intelligence - but are we taking AI seriously enough?' - Science - News - The Independent

    [T]he short-term impact of AI depends on who controls it, the long-term impact depends on whether it can be controlled at all.

    via Stephen Hawking: ‘Transcendence looks at the implications of artificial intelligence - but are we taking AI seriously enough?’ - Science - News - The Independent.

  • How Long Does Food Last? Shelf Life & Expiration Date Guide

    If you’re every wondering “Hey, is this milk really expired?” check out this website.

    How Long Does Food Last? Shelf Life & Expiration Date Guide.

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